Negative factor surveys and interviews current is that the solutions may be biased, because of wording within the survey or on face-to-face interactions. Focus groups, about eight to 12 individuals, can be useful as a end result of several points could be addressed in depth. With such a small pattern dimension, it is hard to know if the greater public would react the same method as the focus group. Observation can actually help an organization gain insight on what a consumer really wants. There is less of a bias as a end result of shoppers are just performing their every …